Return & Refund Policy

At Lyra Kitchen, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we offer free 30-day returns to make the process simple and hassle-free.

This policy explains how returns, exchanges, and refunds are handled when purchasing from lyrakitchen.com.

30-Day Free Return Policy

You may request a return within 30 days of receiving your order. All eligible returns are free of charge, regardless of the reason.

Eligibility for Returns

We accept returns for the following reasons:

  • Manufacturing defects
  • Product arrived damaged during shipping
  • Color mismatch
  • Incorrect item received
  • Change of mind

To be eligible, the product must be in its original condition and packaging, unless the return is due to damage or defect.

Limited Lifetime Warranty

Lyra Kitchen products are backed by our Limited Lifetime Warranty, which covers manufacturing defects in materials and workmanship under normal household use.

If a defect appears after the 30-day return window, your item may still be eligible for repair or replacement under warranty.

For full details, please contact our support team.

Return Cost

We offer free returns for all eligible cases.

  • No return shipping fees
  • No restocking fees
  • Return label provided after approval

How to Initiate a Return

To start a return:

  1. Contact our support team via the contact page
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Package the item securely and ship it as instructed

Once received and inspected, we will process your refund or exchange.

Exchanges

If you receive a damaged, incorrect, or defective product, we will gladly offer an exchange.

If the replacement item is unavailable, a full refund will be issued instead.

Order Cancellations

Orders can be canceled before they are processed or shipped.

If your order has already shipped, you may still return it under the 30-day return policy after delivery.

Refund Process

Once your return is received and inspected:

  • Refunds are issued to the original payment method
  • Processing takes 5–10 business days depending on your payment provider
  • You will receive a confirmation email once completed

Shipping charges (if applicable) may also be refunded if the return is due to damage, defect, or incorrect item.

Contact Us

If you have any questions about returns, refunds, or warranty claims:

Lyra Kitchen
Email: hello@lyrakitchen.com
Phone: 928 882 0614
Address: 8403 Porcupine Drive, Tobyhanna, PA 18466, United States